FAQ
Everything You Need to Know
Find quick answers to the most common questions about our services, features, and how to get started.
Yes, we provide free delivery and professional installation for all massage chair orders within West Malaysia. For East Malaysia (Sabah & Sarawak), shipping fees may apply depending on the location and product weight.
You can purchase a massage chair using 0% interest installment plans for up to 36 months. We accept major credit cards and debit card payment options like Atome.
No. A standard massage chair consumes between 150W to 200W per hour, which is similar to a desktop computer. Using it for 30 minutes a day costs less than RM5 per month in electricity.
Our massage chairs typically come with a standard warranty of 1 to 2 years, covering manufacturing defects and parts. Extended warranty packages are available for specific models during purchase.
You can test our full range of massage chairs at our showrooms and roadshows located across Kuala Lumpur, Selangor, Johor, and Penang. Check our "Store Locator" page for the nearest branch.
Modern massage chairs are designed with Zero Wall Technology, meaning you only need a gap of 5cm to 10cm between the back of the chair and the wall. When fully reclined, the chair slides forward rather than tipping back. For a standard model, allocate a floor area of approximately 180cm x 80cm to allow full extension of the leg rest.
Most Zero Healthcare models feature Smart Body Scan Technology that automatically detects your shoulder width and spine curvature before the massage begins. However, if you are taller than 185cm or weigh over 100kg, look for models with an extendable footrest and a wider seat width (like the Super Series) to maintain comfort.
2D rollers move up, down, left, and right (surface massage). 3D rollers can push outward into your back, creating a "deep tissue" sensation that mimics human hands. 4D technology adds the element of speed and rhythm variation, allowing the rollers to speed up or slow down during complex techniques for a more natural experience.
To maintain the leather, wipe the surface weekly with a dry, soft cloth to remove dust and sweat. Avoid using water, alcohol, or harsh chemicals, as these can cause peeling. If a deep clean is needed, use a specialized leather cleaner. Always keep the chair away from direct sunlight to prevent the material from fading or cracking over time.
Zero Healthcare offers lifetime service support for our customers. Once the warranty expires, you can still request on-site repairs or maintenance. You will only be charged for the necessary spare parts and a standard labor fee. Contact our customer care team to schedule a visit.
Zero Healthcare
Zero Interest, Total Satisfaction:
0% interest installments for up to 36 months*