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FAQ

Everything You Need to Know

Find quick answers to the most common questions about our services, features, and how to get started.
Does Zero Healthcare provide free delivery and installation across Malaysia?

Yes, we provide free delivery and professional installation for all massage chair orders within West Malaysia. For East Malaysia (Sabah & Sarawak), shipping fees may apply depending on the location and product weight.

What 0% interest installment plans are available for massage chairs?

You can purchase a massage chair using 0% interest installment plans for up to 36 months. We accept major credit cards and debit card payment options like Atome.

Do massage chairs consume a lot of electricity during daily use?

No. A standard massage chair consumes between 150W to 200W per hour, which is similar to a desktop computer. Using it for 30 minutes a day costs less than RM5 per month in electricity.

How long is the warranty coverage for Zero Healthcare products?

Our massage chairs typically come with a standard warranty of 1 to 2 years, covering manufacturing defects and parts. Extended warranty packages are available for specific models during purchase.

Where can I try Zero Healthcare massage chairs in person before buying?

You can test our full range of massage chairs at our showrooms and roadshows located across Kuala Lumpur, Selangor, Johor, and Penang. Check our "Store Locator" page for the nearest branch.

How much space do I need to allocate for a massage chair at home?

Modern massage chairs are designed with Zero Wall Technology, meaning you only need a gap of 5cm to 10cm between the back of the chair and the wall. When fully reclined, the chair slides forward rather than tipping back. For a standard model, allocate a floor area of approximately 180cm x 80cm to allow full extension of the leg rest.

How do I choose the right massage chair for my specific height and weight?

Most Zero Healthcare models feature Smart Body Scan Technology that automatically detects your shoulder width and spine curvature before the massage begins. However, if you are taller than 185cm or weigh over 100kg, look for models with an extendable footrest and a wider seat width (like the Super Series) to maintain comfort.

What is the difference between 2D, 3D, and 4D massage technology?

2D rollers move up, down, left, and right (surface massage). 3D rollers can push outward into your back, creating a "deep tissue" sensation that mimics human hands. 4D technology adds the element of speed and rhythm variation, allowing the rollers to speed up or slow down during complex techniques for a more natural experience.

What are the maintenance requirements to keep a leather massage chair in good condition?

To maintain the leather, wipe the surface weekly with a dry, soft cloth to remove dust and sweat. Avoid using water, alcohol, or harsh chemicals, as these can cause peeling. If a deep clean is needed, use a specialized leather cleaner. Always keep the chair away from direct sunlight to prevent the material from fading or cracking over time.

What happens if my massage chair requires repair after the warranty period ends?

Zero Healthcare offers lifetime service support for our customers. Once the warranty expires, you can still request on-site repairs or maintenance. You will only be charged for the necessary spare parts and a standard labor fee. Contact our customer care team to schedule a visit.

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  • Register Number: 201101005609 (933751-A)
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Zero Interest, Total Satisfaction:

 0% interest installments for up to 36 months*

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©2023-2025 Zero Healthcare Sdn. Bhd. 201101005609 (933751-A). All rights reserved
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Product
  • Massage Chairs
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  • Others
Zero Healthcare
  • Registration Number: 201101005609 (933751-A)
  • Copyright 2026 @ Zero Healthcare. All Right Reserved.
  • Terms & Conditions
  • Privacy Policy
  • Personal Data Protection Policy
Customer Care
  • My Account
  • Cart
  • Shop
  • FAQ
Zero Interest, Total Satisfaction:

 0% interest installments for up to 36 months*

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